Electric service is one of your most dependable purchases.However, there are times due to extreme weater conditions and accidents when the power may be interrupted.
If your power goes out, please follow these instructions:
1. Check your fuses or circuit breakers. Be aware that not only can there be fuses or circuit breakers in the electric panel inside your home, there are some types of services that require a circuit breaker outside your home. If you have this type of service, the circuit breaker would normally be located near the meter. Know your electric service - find out where your fuses and circuit breakers are BEFORE you experience an outage. (If OEC is dispatched to your home for an outage and finds the problem is blown fuses or tripped breakers on your side of the meter, you will be assessed a fee for the service call.)
2. Check with a nearby neighbor to see if they are out of power.This information will help OEC determine if the problem is local or more widespread.
3. Call Oconto Electric at 1-800-472-8410 immediately. There are trained operators on duty 24 hours a day to handle outage calls. To speed our response time, please have the following information available:
Name that the electric bill is listed under.
Address
Telephone number
Do you know if neighbors are out?
Do you know the cause of the outage? (Heard a bang, car accident, tree down, etc...)
Time the power went out
During a major outage, your call may be handled by an automated reporting system. Please follow the instructions that you hear when you place the call. It is critical that if you know the cause of the outage, you report it. The automated system allows you to do that. Please listen carefully to the instructions. Any information you provide may greatly reduce your outage time.
